Returns & Exchanges

We value you as a member of our family and care about your satisfaction. So, if for any reason you are not completely satisfied with your purchase, you may return it at your earliest convenience for an exchange or a full refund (minus shipping costs if applicable). Here’s how:

Return to a Store:

Items purchased online, or in our store, may be returned or exchanged. What you'’ll need: Your receipt (or packing slip in the case of web orders) The credit or debit card used to make the purchase Please note that items from our store can only be returned to the store and any Web orders would need to contact us to make further arrangements.

Web Orders Send to:

Creative Candles

1 Moni Street

Paarl

Western Cape

7646

Please include: A note with your contact number, return address, and what you would like in exchange for the returned item(s), and send this information to info@creativecandles.co.za We will contact you if we have any questions on the return.

Damaged Items:

If you receive a web order with an item that is damaged, missing a component, or in some other way defective, please contact Customer Service at info@creativecandles.co.za before returning the product. We will arrange for collection and or replacement of defective damaged item(s) or arrange a refund.